Returns & Exchanges
Due to the surprise nature of our products, we offer a 14-day return window for unopened and factory-sealed boxes to ensure the mystery remains intact for all customers. Please note that once a mystery box has been opened, it is no longer eligible for a return or exchange unless the contents are found to be defective.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a photo of the sealed box to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the unopened mystery box into a protective shipping carton with the original packing slip to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our warehouse confirms the seal is unbroken, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing