Frequently Asked Questions
Everything you need to know about your next surprise delivery.
How do you choose the items inside each mystery box?
Our expert curators hand-select products based on current trends, high-quality standards, and the specific theme of the box to ensure you always receive a premium experience.
Can I return a mystery box if I don't like the contents?
Due to the surprise nature of our products, we do not offer returns or exchanges based on personal preference. However, if an item arrives damaged, we will replace it immediately.
How long does shipping take?
Most boxes are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international orders may take 14-21 days depending on your location.
Will the value of the items exceed the price of the box?
Yes! We guarantee that the combined retail value of the items inside every mystery box will always be higher than the price you paid for the box itself.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I purchase a mystery box as a gift?
Absolutely! You can enter the recipient's shipping address at checkout and even include a personalized gift message to be placed inside the package.